How to offer tech support and STAY SANE


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    Jon Borillo

    Don't laugh, but managing each support can sometimes drive you mad. You tend to deal with folks who, you wonder, if they even knew word the words "common sense" means. And that's just one aspect. But don't fret. This guide shows that there are ways to keep it sane while managing the service. Just hang in there and you'll be fine.

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