Myndbend's File Manager App provides customers a convenient method for sharing large files between agents and customers.
The current max file attachment on a Zendesk ticket is 20mb -- Myndbend File Manager App allows you to attach multiple 200mb files to a ticket.
- Customers can upload multiple large files through Help Center (200mb+)
- Agents can link to files larger than Zendesk supports in tickets and Knowledgebase articles
- Enhanced communication between agents and customers
Agents can conveniently manage large files on Rackspace CloudFiles™ from within the Zendesk Agent Interface
- Create new private or public containers
- Browse and upload new files
- Delete files
Learn more about hosting your large files on Rackspace CloudFiles™
Questions? Interested in the Myndbend File Manager App? Contact Us